Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinaabe Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
POSITION SUMMARY
The Senior Business Systems Analyst (SBSA) plays a critical leadership role in advancing BORN Ontario’s digital health ecosystem. This position leads complex system analysis, clinical data integration, and workflow optimization efforts that support the BORN Information System (BIS) and its interactions with provincial data assets. The SBSA ensures that high-quality perinatal, newborn, and child health data is captured, exchanged, processed, analyzed and used effectively to drive continuous improvement in clinical care across Ontario.
Operating as a senior member within BORN’s technical and business analysis environment, the SBSA provides mentorship to BSAs, oversees integration and system configuration activities, supports modernization initiatives, and ensures that system changes align with BORN’s mission to deliver high-quality, standardized, secure information for families and providers across the province.
RESPONSIBILITIES
Systems Integration & Interoperability
- Lead technical requirements gathering for data exchange and system enhancements.
- Ensure compliance with provincial standards including Health Level Seven (HL7) and Fast Healthcare Interoperability Resources (FHIR).
- Support and oversee integrations with provincial repositories such as the Ontario Laboratories Information System (OLIS).
- Develop, document, and test integration specifications to ensure seamless and efficient data flows.
Application & System Optimization
- Configure, test, and validate software to ensure alignment with functional and technical requirements.
- Conduct utilization audits and implement optimization plans to ensure BIS and related systems are fully leveraged and working as expected.
- Assess proposed changes to business processes, identifying risks, impacts, and opportunities for clinical and operational improvement.
- Develop and maintain system documentation, including technical specifications, integration workflows, and implementation guides.
Data Governance & Quality
- Participate in data governance activities to ensure accuracy, quality, reliability, and security of integrated data sources used for clinical decision-making and provincial reporting.
- Support development of analytics and reporting requirements by translating business needs into structured data and system specifications.
Business Analysis & Solution Design
- Guide and advise the team of BSAs on requirements elicitation, business process mapping, user workflow redesign, and fit-gap analyses for new initiatives and enhancements.
- Develop business cases, project plans, comprehensive testing plans and procurement documents (e.g., RFP components) in collaboration with internal and external partners.
- Recommend scalable, future-focused enhancements that align with BORN’s long-term strategy and provincial health system modernization
Leadership, Mentorship & Collaboration
- Mentor BSAs and provide leadership within project teams supporting BIS and related applications.
- Foster strong partnerships with BORN teams, vendors, clinical program leads, and provincial health system partners.
- Participate in user groups, share best practices, and represent BORN in provincial digital health forums.
- Support onboarding, training needs assessment, and facilitation of training for internal and external system users.
Issue Resolution & Technical Support
- Provide support for complex technical and integration issues requiring advanced troubleshooting.
- Ensure comprehensive documentation of decisions, changes, and system behavior throughout project and operational cycles.
QUALIFICATIONS
- University Degree in a relevant field such as Health Informatics, Computer Science, Information Systems, Engineering, Health Information Management, Business Analysis and/or experience and formal training combined with demonstrated performance (Essential)
- Minimum 3 years of progressively responsible experience in business systems analysis within healthcare, public health, digital health, or related environments. (Essential)
- Experience with clinical data integration, system interoperability, and enterprise-level system implementations. (Essential)
- Demonstrated experience in workflow analysis, requirements gathering, and solution design for complex systems with a proven ability to produce high-quality technical and business documentation. (Essential)
- Experience mentoring analysts and/or coordinating technical workstreams (preferred for senior level). (Essential)
- Proficiency with HL7, FHIR, APIs, and interoperability frameworks. (Essential)
- Experience with integration engines (e.g., BizTalk). (Essential)
- Strong SQL skills for data extraction, validation, and analysis. (Essential)
- Familiarity with analytics and visualization tools (e.g., Power BI). (Preferred)
- Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Visio, SharePoint, Teams). (Essential)
- Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential)
- Deal effectively with internal and external customers (Essential)
- Communicate effectively and concisely, both orally and in writing (Essential)
- Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)
Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.
Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.